KËY Support Club
Sizing, orders, returns, or just a second opinion on your set. We're here for all of it.
the fast lane
Most answers are one tap away. Can't see yours? Scroll down and message the team.
Log in to see your orders, or use the tracking link in your shipping confirmation email.
My accountCheck eligibility and timeframes in our returns policy, then get in touch with your order number.
Returns policyAnything else on your mind? Send the KËY team a message and a real human will reply.
Message usSizing & fit
Every KËY style is cut differently, so always check the size guide on the piece you're eyeing.
Your top and bottom sizes don't have to match.
mix your sizes like you mix your colours ♡
In your undies or a non-padded bra, with the tape snug but never tight. Bust at the fullest part, waist at the narrowest, hips at the fullest part with feet together.
Tap “Size guide” next to the sizes on any product page. Tops go by bust first; shorts and leggings go by waist and hips.
Send your measurements, the styles you love, and how you like to feel (snug and held, or a little softer). We'll help you pick.
Get sizing helpOrders & shipping
Returns & exchanges
you asked, we answered
The questions the KËY girls ask us most. Still stuck? The team is one message away.
Open the size guide on the product page and compare your bust, waist and hip measurements with that style's chart. Each style is cut differently, and your top and bottom sizes don't need to match. Between sizes? Message us and we'll help.
Your shipping confirmation email includes a tracking link. You can also log in to your account to see every order and its status.
It depends on where you are. The delivery options and costs for your address are shown at checkout before you pay, and our shipping policy has the full details.
Yes! We currently sell to Australia, New Zealand, Canada, the United Kingdom and the United States, with prices shown in your local currency.
Message us as soon as possible with your order number and what you'd like to change. If your order hasn't been packed yet, we'll do our best to help.
Return eligibility and timeframes are set out in our returns policy. Once you've checked it, message us with your order number and we'll take it from there.
Always follow the care label inside your piece. To keep your sets feeling like new, wash them gently with similar colours and skip the fabric softener.
Every payment option available for your order is shown at our secure checkout.
Send us a message with your order number (if you have one) and a real KËY human will get back to you.
female-founded in Australia, here for you ♡