Support
Returns & Exchanges
We want you to love your KËY Collective Gymwear pieces. If something isn't right, we're here to help !
Returns
We accept returns within 14 days of delivery for items in original condition & packaging— unworn, unwashed, and with wash label still intact.
Exchanges
We offer exchanges for a different size only- subject to availability. If your size is not available, we will still accept the item and allocate store credit to the amount of the bought product.
How to Lodge a Return or Exchange
- Email us at support@keycollectivegymwear.com with your order number and reason for return
- We'll send you a return authorisation and instructions. For refunded items only, shipping labels must be organised by the customer
- Ship the item back to us. Return shipping costs are at the customer's expense unless the item is faulty. Faulty includes - tears, stains, discolouration
Faulty or Incorrect Items
If you received a faulty or incorrect item, please contact us within 48 hours of delivery and we'll make it right.
Non-Returnable Items
Sale items, gift cards, and intimates are final sale and cannot be returned or exchanged
Contact Us
Email: support@keycollectivegymwear.com